Interviewing Experts

• To get knowledge about a domain, you usually need to ask an expert.
• However, the expert doesn't usually have that knowledge around in a way you can use it.
• Compiled Knowledge Problem: The experts knowledge is hidden in them.
• Sometimes it is quite accessible, and they can give you rules for the domain.
• Sometimes they know the rules, but can't voice them well.
• Sometimes they don't even know about the knowledge they have (e.g. cheese expert).
• Interview Techniques
  1. Unstructured Interview
  2. Structured Interview
  3. Problem Solving Interview
  4. Think aloud interview
  5. Non-Interview techniques like a questionairre or having the Domain expert make a presentation.
• Always record the interview (at least take notes).
• You want to get at their knowledge any way you can.